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Customer Feedback

Dear Customers,

Sasco Global Shipping LLC, is committed to delivering quality services to our clients and customers. Please take a moment to fill out this customer feedback form. Your responses will help us evaluate our efforts.

We value your opinion. Thank you!

Company Name :
Email Address :
Contact Number :

I. Documentation

How satisfied are you with SGS accuracy and timeliness of below Documentation aspects on a scale from 1 to 6?

Bill of Lading

 Extremely Satisfied Very Satisfied Neither Satisfied Nor Dissatisfied Quite Dissatisfied Very Dissatisfied Extremely Dissatisfied

Vessel ETA (Cargo Arrival Notice)

 Extremely Satisfied Very Satisfied Neither Satisfied Nor Dissatisfied Quite Dissatisfied Very Dissatisfied Extremely Dissatisfied

Delivery Order

 Extremely Satisfied Very Satisfied Neither Satisfied Nor Dissatisfied Quite Dissatisfied Very Dissatisfied Extremely Dissatisfied

Invoice

 Extremely Satisfied Very Satisfied Neither Satisfied Nor Dissatisfied Quite Dissatisfied Very Dissatisfied Extremely Dissatisfied

Statement of Account

II. Communication

How satisfied are you with SGS Telephone Etiquettes aspects on a scale from 1 to 6?

 Extremely Satisfied Very Satisfied Neither Satisfied Nor Dissatisfied Quite Dissatisfied Very Dissatisfied Extremely Dissatisfied

III. Customer Service / Operations

Promptness of Response

 Extremely Satisfied Very Satisfied Neither Satisfied Nor Dissatisfied Quite Dissatisfied Very Dissatisfied Extremely Dissatisfied

Product Knowledge

 Extremely Satisfied Very Satisfied Neither Satisfied Nor Dissatisfied Quite Dissatisfied Very Dissatisfied Extremely Dissatisfied

Problem Solving Skills

 Extremely Satisfied Very Satisfied Neither Satisfied Nor Dissatisfied Quite Dissatisfied Very Dissatisfied Extremely Dissatisfied

IV. General

In which area do you think our business needs imporvement?

 Staff Efficency Customer Care Telephone Skills Any Other

Courtesy

 Extremely Satisfied Very Satisfied Neither Satisfied Nor Dissatisfied Quite Dissatisfied Very Dissatisfied Extremely Dissatisfied

Accessibility

 Extremely Satisfied Very Satisfied Neither Satisfied Nor Dissatisfied Quite Dissatisfied Very Dissatisfied Extremely Dissatisfied

What other services you want SGS to offer?

Would you recommend SGS Service to your friends or colleagues?

Any other comments?